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Ajouter un avis. Registration to our casino is completely free of charge. How do I verify my address?
Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six 6 months from the date of provision.
Any sensitive information such as account balances may be blanked out. Allowed file formats are PDF, JPEG, PNG.
The following documents are accepted: Proof of Address - Bank Statement The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date.
Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future.
Should you need any assistance, please don't hesitate to contact our customer support. How do I verify my account? To verify your account at Joker Casino, please submit: - identification card - proof of address.
This procedure allows us to safely authenticate the activity on our website and safeguard our customer's interests.
After the confirmation of the documents, we can fully verify your account and you benefit from non-restricted access to your account. How long does document verification take?
Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily.
Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.
How do I close my account? An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure.
Why is my account closed? Please contact our customer service team via the Contact Form or Live Chat and explain the situation. We will gladly investigate what is going on and fix any issue where needed.
How do I set a deposit limit? By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period.
How do I set a wagering limit? By setting a wager limit, you can wager maximum the amount you have chosen for a certain period. You can set your own wager limit in the section "Responsible Gaming".
If you cannot play in our Casino it is possible that you have set yourself a Wager Limit. To check how much you have wagered during a certain period, please open the Gaming History in your account.
How do I set a loss limit? By setting a loss limit, you can lose maximum the amount you have chosen for a certain period.
The loss is defined by your winnings minus your bets and is a negative number. How do I change my details? How can I change my date of birth?
Please send your identification card to support-team jokercasino. How can I change my email address? For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.
I forgot my password. Subsequently, you will receive an email containing password recovery procedure. I locked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.
I blocked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.
I cannot login. Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.
What is the minimum deposit? The minimum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information.
The link for this page can be found in the footer lower part of our website. What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose.
How can I make a deposit? We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.
The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.
Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount.
If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.
Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal?
What is the maximum withdrawal? How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.
Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings. Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex.
In this case you would need to request your payout to your bank account. Please make sure your account has been fully verified. If you need further assistance, kindly contact us via the Contact Form or Live Chat.
Why was my withdrawal rejected? Please pay attention to the following points:? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable.
If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. Please make sure you chose the correct payment method and enter correct payment details.
Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.
How fast will my payout request be processed? Withdrawals are paid as soon as possible, according to the queue. All Slots from Novomatic.
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